The competencies are pretty much in line with the "soft skills" the development trainers (the team I was a part of at Option One Mortgage Corp's Training Department) focused on. Also they are remiscent of many of the "self-help" books I have read for sales skills- Carnegie, Robbins, Canfield, Covey, etc.
I feel pretty confident going into this- after having seen the performance level and general attitude of the ASM's at the stores I have worked at (did I mention I have now worked at 8 different stores?) I know that I am over-qualified for that position. I truly believe I am able and experienced enough to be a Store Manager- but the journey of "working my way up" is valuable and somewhat rewarding. If only it paid the bills...
I have seen many surprising things from the management partners at Starbucks and as hard as it is, I know that my ability to navigate the social stucture of this large organization is as important as my skills in serving customers.
"My popularity, my happiness and sense of worth depend to no small extent upon my skill in dealing with people." - Dale Carnegie