Wednesday, October 15, 2008

It's here...

Tomorrow is the day I go for my "assessment"- I will be meeting with and hosting a coffee tasting for 2-3 upper level managers (store or district), I think. I have spent the last week preparing: memorizing the core purpose, mission statement and guiding principles; studying the "17 competencies"- a thorough list of the qualities expected of managers; creating a SARI (situation, action, result, interesting point) for the 9 that I was told to expect by my ASM. She ordered herself the interview book as soon as she became an assistant. It's cheating a bit, but I didn't ask for it- she pretty much pushed it on me- mostly it seems to show off her knowledge and position. She is quite proud of herself for becoming an ASM. Anyway at least we are getting along better now that I have chosen to just let her think she knows more than me about EVERYTHING.

The competencies are pretty much in line with the "soft skills" the development trainers (the team I was a part of at Option One Mortgage Corp's Training Department) focused on. Also they are remiscent of many of the "self-help" books I have read for sales skills- Carnegie, Robbins, Canfield, Covey, etc.

I feel pretty confident going into this- after having seen the performance level and general attitude of the ASM's at the stores I have worked at (did I mention I have now worked at 8 different stores?) I know that I am over-qualified for that position. I truly believe I am able and experienced enough to be a Store Manager- but the journey of "working my way up" is valuable and somewhat rewarding. If only it paid the bills...

I have seen many surprising things from the management partners at Starbucks and as hard as it is, I know that my ability to navigate the social stucture of this large organization is as important as my skills in serving customers.
"My popularity, my happiness and sense of worth depend to no small extent upon my skill in dealing with people." - Dale Carnegie

1 comment:

Michelle H. said...

TAG! You're it! Go check my blog. :))

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Shawn last finished Da Vinci's Last Supper in Nov! No time for puzzles this fall- can't wait until we are in our own place again!!
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